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    Masterball Market – Terms of Service

    Effective Date: 01/01/2025

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    Welcome to Masterball Market. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully.

    1. General Information

    Masterball Market is an Australian-based business offering authentic Japanese Pokémon cards, including booster boxes, singles, and related products.
    All prices are listed in AUD. We reserve the right to update our site, pricing, or policies at any time without notice.

    2. Product Availability

    All items listed on our website are subject to availability.
    If an item is oversold or becomes unavailable after your order is placed, we will notify you as soon as possible and offer a refund or alternative solution.

    3. Preorders

    When placing a preorder, you acknowledge the following:

    • Estimated release and shipping dates may vary.

    • Full payment is required at checkout.

    • Preorders are final — no cancellations or refunds unless the product is unavailable.

    • We are not responsible for delays caused by suppliers, customs, or postal services.

    Shipping Terms of Service

    Masterball Market is committed to delivering high-quality Japanese Pokémon cards to collectors across Australia and internationally. Please review the terms below before placing your order.

    Shipping Destinations

    Domestic (Australia):
    We offer shipping throughout Australia, including metropolitan and regional areas. All domestic orders are dispatched via trusted carriers such as Australia Post.

     

    ​Shipping Methods

    Australia:

    • We offer both standard and express delivery options.

    • All orders include tracking.

    • Free shipping is available on eligible orders over a set amount (see current offers on our homepage or checkout page).

    Currency and Payment

    All prices on our website are displayed and processed in Australian Dollars (AUD)

    Returns and Refunds

    We do not accept returns on either domestic or international orders unless the item received is incorrect or damaged during transit.

    • If your item is damaged or incorrect, please contact us within seven (7) days of delivery.

    • Supporting photos may be required for assessment.

    • Refunds, store credits, or replacements will be handled on a case-by-case basis.​

    Authenticity Guarantee

    All products sold are 100% authentic Japanese Pokémon TCG cards, sourced from trusted suppliers in Japan. We do not sell counterfeit or resealed products.

    Privacy & Security

    We respect your privacy. All customer information is protected and used only to process your orders and communicate with you. We do not share or sell personal data.

    For full details, see our Privacy Policy.

    Contact Information

    For any questions, concerns, or order issues, contact us at:
    📧 info@masterballmarket.com.au

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