Frequently Asked Questions 

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Are your Pokémon cards authentic?
✅ Yes! All cards at Masterball Market are 100% genuine Japanese Pokémon TCG, sourced directly from Japan. We don’t deal in fakes or proxies — ever.

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Do you ship Australia-wide?
📦 Absolutely! We ship across Australia using secure, protective packaging so your cards arrive safely and in mint condition.

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Do you ship internationally?
🌏 At the moment, we’re focused on Australian customers — but we’re working on expanding soon!

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How long does shipping take?
⏱ Orders are processed within 1–2 business days. Delivery within Australia usually takes 2–6 business days, depending on your location.

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Do you offer refunds or returns?
🔁 We don’t accept change-of-mind returns due to the collectible nature of our products. But if something’s wrong with your order, contact us and we’ll sort it out.​

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Can I see cards before I buy?
📸 Of course! If you want a close-up or video of any card before purchasing, just message us — we’re happy to help.

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Do you buy or trade cards?
💬 Not just yet — but keep an eye out! We may open up to trades and buy-ins in the future.

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How can I contact customer support?

❓ You can reach our customer support team via email at themasterballmarket@gmail.com We're happy to answer any questions or help with your order.